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Get Quick Help

The fastest option to get answers is to use this form. Urgent ticketed reservation requests are monitored constantly during our business hours and are typically responded to within one business hour.

Please note that we are unable to respond via this form to the following requests:

  • Itinerary Cancellations (please use the My Trips Cancel Reservation button if required)
  • Fare Quotation Requests (we do not provide fare quotations)
  • Imminent Itinerary Changes (if you already used the outbound portion, please contact the airline directly)

COVID-19 Pandemic Notice – Immediate Self Help and Our Response Times

Due to overwhelming amount of inquiries related to flight disruption we are unable to respond within regular timeframes. Under certain conditions, it may take several days to get to your question. For immediate self-help sign in to My Trips and access your reservation. You will be guided through step-by-step process on how to use your reservation for future travel.
If your reservation has been affected by the pandemic it was automatically converted to a future travel voucher, meaning all value has been preserved. Access My Trips in top navigation for more information.

Immediate Departure Assistance

If you have an immediate departure within 72 hours or less please email your request to We may not respond to non-urgent requests at this address.


For urgent reservation issues please call 1 (626) 256-1249.


For urgent reservation issues please call 1 (626) 256-1249.


Business hours

8:00 AM ‐ 5:00 PM PST.
Sat-Sun and National Holidays:
24/7 E-mail support:
1 (626) 256-1249
1 (626) 256-1539
23 Years of Excellence
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