Get Quick Help
Call us if your question has not been answered by our FAQ and you are unable to use the online Quick Help Form.
COVID-19 Pandemic Notice – Immediate Self Help and Our Response Times
Due to overwhelming amount of inquiries related to flight disruption we are unable to respond within regular timeframes. Under certain conditions, it may take several days to get to your question. For immediate self-help sign in to My Trips and access your reservation. You will be guided through step-by-step process on how to use your reservation for future travel.
If your reservation has been affected by the pandemic it was automatically converted to a future travel voucher, meaning all value has been preserved. Access My Trips in top navigation for more information.
Immediate Departure Assistance
If you have an immediate departure within 72 hours or less please email your request to firstname.lastname@example.org. We may not respond to non-urgent requests at this address.
Due to the COVID pandemic we have more calls than we can handle at the moment. Please click below to schedule an appointment with our agents. This is the fastest way to reach us in case you do not wish to use Order Notes or Live Chat.Live Chat